Visualizing Design Research
I’ve worked with researchers for many years. I work with teams to translate complex findings into artifacts and experiences that inform, delight, and engage. I love this work so much!
This work is internal / NDA, but Case Studies are available upon request!
Ongoing Roles
As the dedicated designer for the Design Research team at Dropbox, I had two roles:
I contribute to project teams at IDEO as a communications designer. In each project, we use a human-centered design approach to create a final outcome for a variety of clients, industries, and contexts.
I worked with the Director of Research at Figma to create a series of complex maps for internal product teams. We articulated user workflows and collaboration processes across the company’s different offerings, to help teams build better.
I worked with the Director of Culture at findhelp.org to help executive leadership articulate and then socialize the organization’s mission, vision, and values. I created participatory workshop tools, complex information graphics, and a suite of visual deliverables to unite teams across the organization.
For Compass, a platform for real estate professionals, I templatized the research team’s reporting process, helping them create a browsable library of findings for internal teams.
As the dedicated designer for the Design Research team at Dropbox, I had two roles:
I helped 30+ user researchers socialize their findings with internal product teams. I created user journeys, illustrated research reports, archetype card decks, slide decks, and museum-style installations. I contributed as a thought partner, developing frameworks, metaphors, and copy.
I designed tools for co-creative research, which engages users in collaborative ideation. I helped build a rolling tool library for IRL workshops: worksheets, templates, reference library, and fun, unexpected materials for narrative exercises.
I contribute to project teams at IDEO as a communications designer. In each project, we use a human-centered design approach to create a final outcome for a variety of clients, industries, and contexts.
I worked with the Director of Research at Figma to create a series of complex maps for internal product teams. We articulated user workflows and collaboration processes across the company’s different offerings, to help teams build better.
I worked with the Director of Culture at findhelp.org to help executive leadership articulate and then socialize the organization’s mission, vision, and values. I created participatory workshop tools, complex information graphics, and a suite of visual deliverables to unite teams across the organization.
For Compass, a platform for real estate professionals, I templatized the research team’s reporting process, helping them create a browsable library of findings for internal teams.
Select projects
For a biotech client, an engaging workshop to introduce 2000 employees to a new set of company culture tenets. We created a lively, social experience rooted in a sense of play and personalization, to help employees adopt company values into their everyday work.
🔒 Case study available upon request
For an education client, a set of tools and kits for teachers to identify collaboration in the classroom as a marker of student success. We created set of activities (with card decks and extremely cute stickers) to help teachers quantifiably track collaboration without the burden of extra reporting.
For a credit-union client, a toolkit to bring human-centered design into the workplace. We created a downloadable tool to help employees solve problems creatively, by engaging members, leaning into collaboration and culture, and innovating with their teams.
For a non-profit communications infrastructure client, a comprehensive playbook to improve the customer service experience. We created a library of research documentation (insights, interview highlights) and action-oriented resources (mock customer service scripts, five-year personnel plan) to guide the organization to success.
Contact:
nicolelavelle@gmail.com